Return and Refund Policy

Effective date: 28/10/2026

No returns on food. Because our products are perishable food items, we do not accept food returns. If there is a problem with your order, report it for a refund or replacement.

When we will make it right. If your order arrives damaged, spoiled, incorrect, incomplete, or materially different from what you ordered, we will offer a refund or replacement.

How to report a problem.

• Contact us at support@africanbasket.store or +1 (979) 310-9888 within 24 hours of receiving your goods (delivery or pickup).
• Include your order number, a description of the problem, and clear photos of the product, its packaging, and the shipping label if applicable.
• We may request additional photos before approving a resolution.

Refunds. Approved refunds are issued to the original payment method when possible. Processing times depend on your payment provider. Refunds may cover the affected product and, where appropriate, related shipping charges.

What is not covered. We are not responsible for problems caused by an incorrect address, an uncollected order, improper storage after delivery or pickup, or carrier delays after successful shipment. Reports made after 24 hours may not be eligible.

Exclusions required by law. Any exclusions required by law or by the product type will be stated clearly before purchase.

Contact. The African Kitchen Basket LLC · 16305 Westheimer Rd Ste 106A, Houston, TX 77082 · support@africanbasket.store · +1 (979) 310-9888